Shipping & Returns
Fast fulfilment, clear policies and fair resolutions. Every claim below is handled by email so there is a written record on both sides — write to frydcart.com@gmail.com and include your order number.
Shipping Overview
Processing Times
Orders placed before 12:00 PM local warehouse time usually process the same day, otherwise the next business day. High-volume drops may add 1–2 days.
Adult use (21+) and retailer licence checks may be required before release.
Transit & Carriers
We ship via trusted carriers with tracking. Standard, Expedited and Priority options appear at checkout where available, with delivery estimates shown per service level.
Fulfilment Windows
Cut-off times, courier pick-ups and route distance all influence delivery. Weather or carrier disruption can extend timelines, and we will keep you updated on significant delays.
Delivery & Order Issues
Deadlines matter here — each of these has a window, and claims outside it are harder to resolve.
Address accuracy
Within 30 minutes
Confirm your shipping address at checkout. We cannot reroute once a label is created. If you spot an error within 30 minutes of ordering, email frydcart.com@gmail.com immediately.
Damaged, missing or incorrect
Within 48 hours
Report issues within 48 hours of delivery. Email clear photos of the box inside and out, the packing slip and the affected items so we can validate and assist quickly.
Lost in transit
Within 48 hours
If tracking stalls, or shows delivered but you cannot locate the package, email us within 48 hours. We will open a carrier investigation and update you on next steps.
Returns & Exchanges
Eligibility
Unopened, unused items in original packaging are returnable within 14 days of delivery. For safety and compliance, consumables and used devices are not returnable unless defective on arrival.
Defects on Arrival
For hardware that fails out of the box, email us within 7 days. After validation we will arrange a reship or refund according to your preference and local policy.
Starting a Return
Email your order number and photos where applicable. We will issue instructions and, when approved, a return authorisation. Unauthorised returns may be refused.
Refunds
Method & timing
Approved refunds go back to the original payment method after the item is received and inspected, or the claim is otherwise validated. Banks may take 3–10 business days to post.
Reships
Where eligible we can reship once per order after validation. Reships follow standard transit times. If the original lot is unavailable, a comparable replacement or refund is offered.
Exclusions
We do not refund delays caused by incorrect addresses, missed delivery attempts or carrier and weather disruption. Shipping fees are non-refundable unless legally required.
Authenticity & Safety
Genuine Inventory
We authenticate packaging, verify batch IDs and provide documentation when supplied. If a product cannot be verified, we will not ship it. See the real or fake guide.
Storage & Handling
To preserve terpene expression and device integrity, store in a cool dry place away from direct sunlight and heat sources, and follow the device usage instructions.
Health & Safety
No medical claims. Do not use if pregnant, nursing or sensitive to cannabinoids. Keep out of reach of children and pets.
Quick Answers
How fast will my order ship?
Most orders placed before 12:00 PM local warehouse time ship the same day, otherwise the next business day. High-volume drops may add 1–2 business days.
What evidence do you need for a damage or missing-item claim?
Clear photos of the outer box, inner packing, the packing slip and the affected items, plus a brief description. Email everything within 48 hours of delivery to frydcart.com@gmail.com.
Can I return opened consumables?
For safety and compliance, opened or used consumables cannot be returned. If your device is defective on arrival, email us within 7 days for a reship or refund after validation.
Still need help? Email frydcart.com@gmail.com with your order number, or track an existing order on the order tracking page.