FRYD Official Website
Privacy Policy
We respect your privacy and explain here how Fryd Carts / Fryd Extracts collects, uses, and safeguards information.
Overview
Who we are: Fryd Carts / Fryd Extracts (“we,” “us,” “our”). This Privacy Policy describes our practices when you browse our site, place orders, or contact support.
Contact: frydcart.com@gmail.com for any privacy questions or requests.
This Policy is written for clarity and convenience and may be complemented by region-specific rights (e.g., GDPR/EEA, CCPA/California).
Information We Collect
We collect data you provide directly, data collected automatically, and information from service providers.
Information You Provide
- Account & contact details (name, email, phone, addresses).
- Order details (items, preferences, notes).
- Support messages and attachments (e.g., photos for claims).
- Age/eligibility confirmations where required by law.
Automatic Data
- Device and browsing info (IP address, browser, pages viewed, timestamps).
- Cookies or similar technologies for session, analytics, and preferences.
From Partners
- Payment processors (payment status, fraud signals—never full card numbers).
- Carriers/fulfillment partners (tracking and delivery events).
- Anti-fraud and verification services where permitted.
How We Use Information
Provide & Improve Services
- Process orders, payments, shipping, and support.
- Maintain site functionality, prevent abuse, and troubleshoot issues.
- Improve product offerings and user experience.
Communications
- Send order confirmations, updates, and responses to inquiries.
- With consent or as permitted, send promotional emails—you can opt out anytime.
Legal & Compliance
- Age/eligibility checks where required.
- Fraud prevention, security monitoring, and risk management.
- Compliance with laws, law-enforcement requests, and dispute resolution.
How We Share Information
Service Providers
We share necessary information with vetted providers (payment processors, hosting, analytics, customer support, carriers) under contracts requiring confidentiality and proper use.
Legal & Safety
We may disclose information to comply with legal obligations, enforce policies, protect rights, security, and prevent fraud or misuse.
Business Transfers
In a merger, acquisition, financing, or sale of assets, information may be transferred subject to this Policy.
Cookies & Similar Technologies
What They Do
Cookies and similar tools help run the site (session, security), remember preferences, and measure performance/traffic.
Your Choices
You can set your browser to refuse or delete cookies, or to alert you when cookies are being used. Some features may not work without essential cookies.
Analytics
We may use privacy-respecting analytics to understand aggregate usage. Where required, we obtain consent or provide opt-out mechanisms.
Data Security & Retention
Security
We use reasonable technical and organizational measures (such as TLS in transit, access controls, and regular reviews). No system is 100% secure.
Retention
- Order records & tax documentation: typically up to 7 years.
- Support communications: typically up to 3 years.
- Site logs & analytics: typically up to 12 months.
We may retain data longer if required by law, to resolve disputes, or enforce agreements.
International Transfers
Where information is transferred across borders, we use appropriate safeguards consistent with applicable laws.
Your Privacy Rights
Depending on your location, you may have rights over your personal information.
Access, Correct, Delete
You can request access to, correction of, or deletion of your information, subject to legal exemptions.
Opt-Out of Emails
You can unsubscribe from promotional emails using the link in the message. Transactional/service emails will still be sent as needed.
CCPA/CPRA & GDPR
California and EU/EEA residents may have additional rights (e.g., portability, restriction, objection, and opt-out of certain sharing). We will honor verified requests as required.
How to Submit a Privacy Request
Email frydcart.com@gmail.com with the subject “Privacy Request” and include:
- Your full name and the email address used on our site
- Request type (access / correction / deletion / opt-out)
- Any order numbers that help us identify records
We may ask for additional information to verify your identity and region before acting on the request.
Age Requirements
Our site and products are intended for adults who meet local legal requirements (typically 21+). We do not knowingly collect information from individuals who do not meet the minimum legal age. If you believe we have collected information from an ineligible individual, contact frydcart.com@gmail.com and we will take appropriate action.
Changes to This Policy
Updates
We may update this Policy to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised “Last Updated” date.
Contact Us
Questions or concerns? Email frydcart.com@gmail.com.
Please do not send sensitive information via email.
Last Updated
September 2025