Fast fulfillment, clear policies, and fair resolutions—because premium products deserve premium service.
Business days: Orders placed before 12:00 PM local warehouse time usually process the same day; otherwise next business day. High-volume drops may add 1–2 days.
Verification: Adult-use (21+) and retailer license checks may be required before release.
We ship via trusted carriers with tracking. Standard, Expedited, and Priority options appear at checkout where available. Delivery estimates are shown per service level.
Tracking enabled
Cut-off times, courier pick-ups, and route distance influence delivery. Weather or carrier disruptions can extend timelines; we’ll keep you updated on significant delays.
Confirm your shipping address at checkout. We cannot reroute once a label is created. If you spot an error within 30 minutes of ordering, email us immediately at Contact@frydcart.com.
Urgent cases only: +1 (310) 496-6477 (availability may vary).
Report issues within 48 hours of delivery. Email clear photos of the box (inside & out), packing slip, and the affected item(s) to Contact@frydcart.com so we can validate and assist quickly.
If tracking stalls or shows delivered but you cannot locate the package, email Contact@frydcart.com within 48 hours. We’ll open a carrier investigation and update you on next steps.
Unopened, unused items in original packaging are returnable within 14 days of delivery. For safety and compliance, consumables and used devices are not returnable unless defective on arrival.
For hardware that fails out of the box, email Contact@frydcart.com within 7 days. After validation, we’ll arrange a reship or refund according to your preference and local policy.
Email Contact@frydcart.com with your order number and photos (if applicable). We’ll issue instructions and, when approved, a return authorization. Unauthorized returns may be refused.
Approved refunds are issued to the original payment method after the item is received and inspected (or the claim is otherwise validated). Banks may take 3–10 business days to post.
When eligible, we can reship once per order after validation. Reships follow standard transit times. If the original lot is unavailable, a comparable replacement or refund is offered.
We do not refund delays due to incorrect addresses, missed delivery attempts, or carrier/weather disruptions. Shipping fees are non-refundable unless legally required.
We authenticate packaging, verify batch IDs, and provide documentation when supplied. If a product cannot be verified, we will not ship it.
To preserve terpene expression and device integrity, store in a cool, dry place away from direct sunlight and heat sources. Follow device usage instructions.
No medical claims. Do not use if pregnant, nursing, or sensitive to cannabinoids. Keep out of reach of children and pets.
Prefer email? Write to Contact@frydcart.com. Urgent cases: +1 (310) 496-6477.
Fill this out to email our team. You’ll see your email client open with the details pre-filled.